Section 2 - Bespoke work

1. Attorneys

2. 1. Our lawyers are in service with Legalflow or people connected to us.
      
   2. You always give an assignment to Legalflow and not to an individual attorney or lawyer. Articles 7:404 and 7:407 paragraph 2 of the Dutch Civil Code (Burgerlijk wetboek) do not apply.
      
   3. The Money Laundering and Terrorist Financing (Prevention) Act (Wwft) applies to Legalflow's legal practice. We verify the identity of our Clients and the ultimate beneficial owner(s) of our Clients. We are also required to report unusual transactions, as defined in the Wwft, to the Financial Intelligence Unit – Netherlands. If we make a report within the meaning of the Wwft, we are prohibited from reporting this to the Client or any party involved. Translated with DeepL.com (free version).




3. Complaints Procedure
   

4. 1. If you have a complaint about the Bespoke work service, you may submit this complaint in writing to Legalflow’s complaints officer, Sjors Dobbelaar ([email protected]). Your complaint will be handled according to the office complaints procedure. Upon request we will send you this procedure.
      
   2. You must submit the complaint in writing within six months of becoming aware of the fact in question.
      
   3. If the office complaint scheme does not provide a solution for you, Legalflow and you will submit the dispute to the Disputes Committee for the Legal Profession (de Geschillencommissie Advocatuur).
      

Section 3 - SaaS

1. Use of the SaaS Services

2. 1. If you want to use our SaaS services, you must create an account on our website. You must submit the complaint in writing within six months of becoming aware of the fact in question.
      
   2. You are responsible for the use and security of your account.
   3. Your account is strictly personal. Please keep your account information and password confidential. You are liable for all actions taken after logging in with your account information.
   4. You are not liable for actions taken by third parties if you have reported that another person knows the password of a your account.
   5. Legalflow employees have access to your account if necessary to provide our services.
   6. Legalflow employees do not have access to the contracts you create through the SaaS services, unless you give permission. You can read more about your privacy in our privacy policy, found on the website.
   7. The documents you prepare through our SaaS services:
   8. 1. You may only use for your own purpose, for example to record your agreement with your (business) relations or customers,
      2. You may not resell them and/or make them available to third parties,
      3. Do not aim to be legally or factually conclusive or appropriate to your specific situation.
   9. We have the right to (temporarily) block an account. We do this if we have reasonable suspicion that your account violates the law or these general terms and conditions and in case of payment arrears.
   10. You can delete your account by sending an e-mail to [email protected]low.ai. If you terminate your account, this in no way also means a termination or suspension of your payment obligations to us.
       

3. Subscriptions and termination

4. 1. We offer various subscriptions for using the SaaS services.
   2. All subscriptions we offer are subject to an initial term of 12 months. You can cancel your package after this term, with a notice period of 1 month. You cancel via the "cancel subscription" (abonnement opzeggen) button under your account on our Website.
   3. If you change your package to another package then an initial contract term of 12 months applies again, unless you upgrade your package.
   4. Because Legalflow uses automatic debit with subscriptions, the Client has the option to reverse a debit. Please note that an unauthorized reversal incurs charges. We charge the administrative costs incurred with a maximum of € 40 excluding VAT per reversal. We therefore ask you not to reverse a debit, but to contact [email protected] if you disagree with a debit.
      

5. Warranty

6. 1. Legalflow guarantees that contracts created through the software are legally up-to-date to the best of our ability. However, there may be legal developments that we cannot implement in a timely manner
   2. Other content such as texts on web pages, blogs and newsletters are compiled with the utmost care, but we do not guarantee that they are without errors.
   3. The warranty on the content of online contracts is a money-back guarantee. We do have the possibility to repair the defect within a period of 14 days after you have reported the defect. If the defect is not satisfactorily repaired within this period, we will refund the purchase price of the contract.
   4. Legalflow is not liable for errors resulting from incorrect or incomplete information provided by you while answering the questions.
   5. The warranty expires 30 days after the purchase of the contract. Money can only be returned to the account from which the payment was made. We always offer the possibility to exchange the contract - even after 30 days - for a contract that you do need to solve the problem. Our staff is available to help you choose a contract. If you exchange a contract, you will be refunded the difference in price between the contracts, if the correct contract is cheaper.
   6. The money-back guarantee does not apply:
   7. 1. For Bespoke work;
      2. for payments to third parties advised by us;
      3. for lack of success or a certain outcome of negotiations;
      4. for conflict or cooperation;
      5. when your factual situation changes which changes your legal need.
         

7. Confllict of interest

When you use the software, Legalflow does not investigate the existence of any conflict of interest between you and other Legalflow customers. This is also unnecessary, because we do not advise you at that moment and therefore cannot be confronted with conflicts of interest.

However, at the time you ask us for advice, we do investigate conflicting interests. If a conflict of interest arises it does not affect the quality of the contract delivered through the software and this does not entitle you to terminate the purchase or invoke the warranty.

Section 4 - Provisions for both Bespoke work and SaaS services

1. Rates

2. 1. All prices communicated by us are exclusive of VAT, expenses and disbursements.
   2. The communicated prices and rates are not binding for any particular project and are subject to change. Hourly rates are re-evaluated every 6 months.
   3. Invoices for customised work have a standard payment term of 14 days. In the event of late payment, we charge interest at a rate of 1.5% per month from the day after the payment date stated on the invoice. In the event of continued non-payment, we also charge collection costs with a minimum of 15% of the invoice value. 

3. Confidentiality

4. 1. We are required to keep all your confidential information confidential in accordance with legal regulations governing the legal profession. By "confidential information" we understand, among other things, any information that you have indicated is confidential or that it follows from the nature of the information or the services provided.
      

5. Liability

6. 1. Legalflow's liability is limited in all cases to the amount paid out by its liability insurance. If no payment is made by that insurance, liability is limited to the total amount charged to you by Legalflow. Persons affiliated with Legalflow are not liable under any circumstances.
   2. A claim lapses if you do not notify Legalflow in writing within one year of the discovery of the event giving rise to liability.
      

7. Idemnification

8. 1. You indemnify Legalflow against all claims from third parties that are in any way related to the performance of the Services, including any costs (such as those for legal assistance), unless it is established that the claim is the result of a professional error made by Legalflow.

9. Validity

10. 1. If any part of these general terms and conditions is void or subject to nullification, that does not change the validity of the rest of these general terms and conditions or the agreement to which they apply. The void or annulled part shall be replaced by a provision that follows as closely as possible the content of the void provision.
       

11. Applicable law and competent court

12. 1. These general terms and conditions and all legal relations with Legalflow are subject to Dutch law.
    2. In case of any disputes, the court in Amsterdam shall have exclusive jurisdiction.